AdventureYogi Privacy Policy
This privacy policy explains how we use any personal information we collect about you when you use this website or book a retreat with us. We have tried to make it as easy to read and understand as possible – but if you have any queries please email us at [email protected] We have a lawful basis to obtain your information in order to provide you with the best service possible, and we only keep data for as long as you are happy for us to. After speaking with us, you do always have the right to complain to the ICO if you aren’t happy with the way we are handling your data.
What information do we collect about you?
We collect information about you when you:
- Make an order for retreats, holidays or massages
- Make an enquiry with us
- Request a call back from us
- Request to be on our newsletter list
The information we collect about you when you book with us is:
Telephone number, email, address, emergency contact, DOB, yoga experience, dietary requirements, any injury/illness.
Other information we collect and store about you is:
- Details of your friends if you refer them to us with their permission
- Information about payments and withdrawals, services you use, and other related information
- Information we need to be able to process payments for you, for example, bank and credit or debit card details that are then passed onto our online payment software Stripe and stored there. It is encrypted so we do not have access to your card details. Please see Stripe’s privacy policy for how they store your data. https://stripe.com/gb/privacy
- Records of contact with you, such as system notes, emails and letters
- If you tell us sensitive information over the phone, this is likely to be stored, so if you do not want us to do this please do not tell us the information, or let us know that you do not want it to be kept
- We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.
How will we use this information about you?
We will only collect, use, hold or disclose personal information where we have a lawful basis to do so. This means information needed to provide you with a product or service, to satisfy legal or regulatory requirements, or where we have your consent. We will use your information to:
- Process your order
- Manage your account
- If you agree, to email you about other products and services we offer that we think may be of interest to you
- Mail out any requested items
- Keep our records up to date
- Inform you should you win a prize draw
- Contact your friend if you make a referral with their consent
- Process job applications
- Gain feedback from you
- Prevent crime and meet our legal obligations
- Prudentially manage our business through the use of models and forecasts
- Keep you informed of other relevant products or services that may be of interest to you where you have provided consent for us to do this
- We may monitor and keep records of email communications that you send to us and other communications with you in accordance with this policy and our other business interests.
Bookings: We use a third party booking system named Bookiglayer which is integrated into our website. Bookinglayers’ privacy policy is here.
Competitions: When you enter into a competition affiliated with us- we may provide personal information given to us by the company providing the prize. We will always say in the terms and conditions of the competition listing who we will be giving the data to.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. Should your personal information change or if you would like a copy of some or all of your personal information, please email or write to us at the address at the bottom of the page.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Your rights about how we hold and use data about you
Data protection regulations mean you have rights over how we hold and use the information we hold about you:
- You have the right to give your consent to us using your data for any activities we do not have a lawful basis to carry out, for example sending you marketing communications. You can withdraw consent at any time
- You have the right to request access to the information we hold about you; this is called a Data Subject Access Request
- You have the right to know who your data is shared with and why
- You have the right to have your details updated if they are inaccurate and for information not required for lawful reasons to be deleted
- You have the right to have automated processing and profiling restricted. Profiling may be used to analyse or predict economic situations, health, personal preferences, interests, reliability, behaviour, location or movements
- You have the right to request that information we process by automated means is sent to you or another nominated data controller in a commonly used electronically readable format
If you wish to action any of the above please contact us by using the contact details at the bottom of the page or email [email protected]
Please do not include confidential information in e-mails or letters.
Marketing:
We use a third-party piece of software to store your data when you sign up for our newsletter called KEAP
We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or for third parties with regards to competitions. If you no longer wish to be contacted for marketing purposes, please email [email protected].
Analytics information
We use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns from our website. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. This information is only processed in a way, which does not identify anyone. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. The information collected by cookies and web beacons is not personally identifiable, it includes general information about your computer settings, your connection to the internet e.g. operating system and platforms, IP address, your browsing patterns and timings of browsing on our website and your geographical location.
For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 23/05/2018.
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:
By email on
By phone on
01273782734
By post
AdventureYogi Ltd
44b Church Rd, Hove. BN3 2FN